> For the complete documentation index, see [llms.txt](https://kasplo.gitbook.io/kasplo-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kasplo.gitbook.io/kasplo-doc/product-docs/overview/kasplo-support.md).

# Kasplo Support

### Support Contact Information

Our technical support team is available from **Monday through Friday, 9:30 AM to 6:30 PM IST (Indian Standard Time)**.

We recommend submitting requests via support tickets whenever possible so that the first available support representative can respond efficiently.

**Support Tickets:**\
Customers can open a support ticket by sending an email to <helpdesk@kasplo.com>.

***

### Company Holidays

Our offices will be closed in observance of the following holidays:

| Date      | Holiday                             |
| --------- | ----------------------------------- |
| 01-Jan-26 | New Year                            |
| 26-Jan-26 | Republic Day                        |
| 04-Mar-26 | Holi                                |
| 19-Mar-26 | Ugadi / Ramadan                     |
| 01-May-26 | Labour Day                          |
| 15-Aug-26 | Independence Day                    |
| 14-Sep-26 | Ganesh Chaturthi                    |
| 02-Oct-26 | Gandhi Jayanti                      |
| 20-Oct-26 | Dussehra / Mahanavami / Ayudha Puja |
| 10-Nov-26 | Diwali                              |
| 25-Dec-26 | Christmas                           |

***

### Important Notes

* Resolution times may vary if additional information or clarification is required from the customer.
* In cases of complex issues, customers will receive regular updates until resolution.

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